At CustomTuneFactory.comwe prioritize a seamless delivery experience for our customers. Below is our Shipping and Delivery Policy to ensure clarity and transparency.

1. Delivery Methods

• Digital Delivery: All custom tunes and related digital files are delivered electronically via email or a secure download link.

• Customers will receive a confirmation email with delivery details once the order is complete.

2. Delivery Timeframes

• The estimated delivery time depends on the package you select:

  • Basic Package – “Starter Tune”: [3-5 business days].

  • Premium Package – “Signature Tune”: [3-5 business days].

  • Deluxe Package – “Masterpiece Tune” [3-5 business days].

• Delivery timelines begin once we receive all required information and materials from you.

• If delays are expected, we will notify you promptly.

3. Delivery Confirmation

• Once your custom tune is ready, we will send a delivery confirmation email containing:

  • A secure download link for your song.

  • Instructions for accessing the file if needed.

4. Failed Deliveries

• If you do not receive your file within the specified timeframe:

  • Check your email’s spam or junk folder.

  • Contact us at tune@customtunefactory.com for assistance.

• We will resend the delivery link at no additional cost if delivery failure is confirmed.

5. Customer Responsibilities

• Provide a valid and active email address during checkout.

• Ensure sufficient storage and compatible software to access the delivered files.

6. Changes to Delivery Information

• If you need to update your delivery email or other details after placing an order, contact us at support@customtunefactory.com as soon as possible.

• Changes made after production begins may affect the delivery timeline.

7. Limitations

• We are not responsible for delays caused by:

  • Incorrect or incomplete information provided by the customer.

  • Technical issues on the customer’s end, such as email service interruptions.

8. Contact Us If you have questions or need help with delivery, reach out to us:
Email: tune@customtunefactory.com

Address: [nayapara road,kakdwip]

By placing an order on CustomTuneFactory.com, you acknowledge that you have read and agreed to this Shipping and Delivery Policy.